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Dial 999


NHS Choices

Standard Terms and Conditions

Orders / acceptance to cover events

1.1 All orders for us to provide services at your event (''the event'') must be placed in writing, by email or by fax.

1.2 The issue by us of a quotation is not a binding offer and we will only assume contractual liability once we have accepted in writing, by fax or by email, your confirmation that the quotation meets your requirements.


2.1 Event charges will be outlined in quotation post enquiry.

2.2 Once at the event, regardless of the duration, the finish time specified on the booking form shall be considered as the finish time of the Event. If an Event continues beyond this finish time, we reserve the right to leave the Event at the specified finish time. Any possible overrun must be discussed with our on call duty manager. Where personnel are willing to remain at the Event, the relevant excess duty charges shall apply. In all incidences where the finish time exceeds that of the stated time on the booking form, excess duty charges will become payable.

2.3 If you wish to cancel your request for our attendance at your event or change the date or times of the Event, you must send us an email and telephone us. Cancellations received 7 days or less prior to the event will incur a 50% charge. Cancellations of less than 48 hours prior to the event will incur a 75% charge. Cancellations of less than 24 hours prior to the event will incur the full charge.  Events cancelled more than 7 days prior to event will incur no charge.

2.4 Terms of payment are 7 days from the date of invoice. If payment is not made on the due date, interest will be charged at the rate of 5% per day from date of invoice on the whole sum owing or part thereof until payment.

2.5 For Medical Cover and Contract Transport services the standard day rate is valid up to 12 hours on site, taken from when the customer requests us to be there until they release us, overtime is charged per hour, or any part of hour after the 12 hours.

Customers paying an hourly rate for cover are charged per hour or part hour base to base. (Worthing),

2.6 In order to provide the best possible service, clients are asked to pay the full fee within 7 days of the invoice date. We understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to our agreed terms.

Any account falling into arrears will be put on credit stop and all business with that customer shall cease until such time as the account is paid up to date.

We accept Cash, Cheque or Bank Transfer payments via the internet.

Booking Confirmation

3.1 If you have not received confirmation of your booking a week before the course or event by email or telephone, please contact us to make sure it has been received.

Personal belongings

4.1 We cannot be held responsible for any personal belongings.


5.1 Mileage is worked out using the best route according to AA Route planning and will form the basis of any charges relating to distance.

Your responsibilities

6.1 As the organiser of the Event, You retain full responsibility for ensuring that a satisfactory Risk assessment has been carried out for the Event.

6.2 If the event exceeds 5 hours, then please inform us whether you will or will not be able to provide food for staff so that we can make provisions.

6.3 You must ensure that we have free and clear access to and from the site of the Event and adequate parking for our vehicles. If parking is not available, we must be informed at booking.

6.4 You must ensure that all additional medical personnel at the Event are made known to our personnel prior to the event commencing.

6.5 You must adhere to any request to suspend the event if warranted due to necessary treatments.

6.6 Your Event staff should be made aware of where the first aid post, personnel and / or ambulance(s) are located, to assist any requests from us to participants or spectators.

6.7 Should the Event be of such a size that you are using maps or plans, our personnel should be provided with them. It is your responsibility to ensure an appropriate system / route of communication is made known to us.

6.8 You are responsible for ensuring that all the necessary licenses to operate the Event have been obtained and for compliance with all conditions associated with such licenses and in respect of all relevant legislation, regulations or similar. Failure to comply with the requirements of this clause may be treated by Us as a fundamental breach of this Agreement, in which case We shall be entitled to immediately terminate Our Services but this will not affect Our rights to be paid for Our services (whether performed or not).

Our responsibilities (and limitations to the same)

7.1 We will provide first aid services at the Event in a manner commensurate with good practice in first aid delivery. These services are provided subject to the following limitations, and should not be viewed as a substitute for any need for registered doctors, nurses or paramedics at the Event (unless these staff have been specifically requested and booked).

7.2 We may carry out our own risk assessments, but these are for Our own purposes. You remain fully responsible for your event.

7.3 Our duty manager or team leader shall conduct the deployment of our personnel. They are responsible for the health and safety of our members and have a legal obligation under the Health and Safety at Work Act.

7.4 It may be necessary for our personnel to leave the Event in order to obtain further medical care for any person we are treating. We accept no liability should this mean that the Event has to cease due to such a reduction of first aid cover.

7.5 In the unlikely event of a life threatening emergency occurring in the vicinity of Your Event, any ambulance or member of the medical team may be requested to respond (subject to reduced first aid provision remaining at the Event). Should this occur, we reserve the right to leave the event without notice. We accept no liability for any losses you may incur due to the termination of the Event, should the cause be due to our full or partial withdrawal.

7.6 You are advised to arrange appropriate ''Event cancellation insurance''. We will not accept any liability for any loss you incur in relation to cancellation which could have been covered by such insurance.

7.7 Neither We nor Our personnel shall be liable under any circumstances, for any damage to land or property in the event of access being required to a casualty or to allow egress from a site.

7.8 We may on occasions utilise the services and staff of other companies. In this case any claims for negligence, malpractice or mismanagement including legal proceedings will be dealt with by those companies respectively and not by our selves.

Information provided to and by County Paramedic Services.

8.1 If, in our opinion, a suitable level of cover cannot be agreed, or, your event appears before or during your event to put our staff at unacceptable risk of injury or illness, we reserve the right not to proceed with our services. However, it remains your sole responsibility as the body organising the event to ensure that the level of cover requested complies with all statutory regulations and requirements laid down by any governing body relating to such Event.

8.2 Our willingness (and the fees quoted) to provide resources is made on the understanding that the details of the Event submitted to us are accurate and correct. If we are notified of changes to these details, such as levels of resources, duration, time or location of Event, we reserve the right to revise our fees, or to reconsider our acceptance of the Event. If upon arrival at the Event, the senior member of team leader in attendance considers the Event to be larger or of a higher risk than stated on the booking form or subsequent correspondence, we reserve the right to withdraw from the Event. In such circumstances all reasonable effort shall be made to advise the contact name at the time of booking of the reasons for withdrawal. Should it be necessary at this stage to withdraw from the Event, full charges will apply for the resources provided, and we accept no liability for any loss you may incur due to the termination of the Event in such circumstances.

8.3 With regard to details of persons treated by County Paramedic Services, personal information will only be provided upon a request by legal representation and / or by written consent of the individual concerned and are  subject at all times to the Data Protection Act 1998.


9.1 The parties to this Contract do not intend that any of its terms will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person not a party to it.

9.2 The Agreement into which these terms and conditions are incorporated contain all the terms which the parties have agreed in relation to the subject matter of this Agreement. Nothing in this Clause shall be taken to exclude liability for fraudulent misrepresentation.

Abuse of Staff

10.1 County Paramedic Services reserve the right to refuse to treat or transport any persons who are acting in an aggressive or abusive manor. We will prosecute any persons who assault our staff.

Loss/damage to property or equipment

11.1 The cost of repair or replacement of any County Paramedic Services property damaged or lost whilst on loan to a delegate shall, on demand, be paid to County Paramedic Services by the delegate responsible or their company.


12.1 Any complaints or disagreements regarding our services or our personnel should be taken up with our team leader or events manager at the Event. If the issue cannot be resolved, all complaints must be made in writing or emailed to us.

By engaging County Paramedic Services you confirm that you agree to the Terms and Conditions as stated here.